Privacy Policy

CrownPlay Casino, operated by Dama N.V. and meticulously registered under the laws of Curaçao, offers a sanctuary for gaming aficionados. Our commitment to excellence is underpinned by a steadfast adherence to the guidelines provided by our license from Antillephone N.V., ensuring a seamless and secure gaming experience that meets the highest standards of integrity and excitement.

Data Collection

At CrownPlay Casino, we collect information essential for operational excellence and superior customer service:

• Personal details entered during registration and other interactions.
• Communication logs from various channels to enhance support.
• Detailed records of transactions and gameplay to ensure transparency.
• Verification documents necessary for identity confirmation and regulatory compliance.

 By safeguarding this information, we can continually enhance the quality and reliability of our services for every player.

Data Usage

The information we gather serves multiple purposes:

• Facilitating secure and prompt transaction processing.
• Delivering customized support and services.
• Conducting audits and regulatory compliance checks.
• Developing tailored promotional materials, contingent upon player approval.

 By continuously refining our services based on user feedback and behavior, we strive to meet and exceed player expectations.

Transparent Practices and Player Consent

Consent to our Privacy Policy is a prerequisite for accessing our services. We encourage regular review of this document, as amendments may occur. Your continued engagement with our platform signifies acceptance of any policy updates.

Personalized Gaming Recommendations

Leveraging the data provided, we offer personalized game recommendations to enhance your playing experience. This approach ensures that you discover games that align with your preferences and playing style.

Community Initiatives

CrownPlay Casino fosters a strong community through events and tournaments that encourage interaction and competition among players. Participate in our community initiatives to enhance your gaming experience and connect with other players.

Security Measures and Data Retention

We implement advanced security protocols to protect your data, adhering to both local and international standards. Data is retained only as long as necessary to fulfill legal requirements and to provide you with services, following which it is securely disposed of.

Cookie Usage and Management

Our platform uses cookies to improve functionality and personalize your browsing experience. You have full control over cookie settings and can adjust your preferences at any time, though this may affect certain functionalities of our site.

Rights and Responsibilities

You have the right to access, correct, and request the deletion of your personal data. Our dedicated Data Protection Officer is available to address any privacy concerns you may have. Additionally, you may lodge complaints with relevant authorities under GDPR regulations.

CrownPlay Casino is committed to maintaining a secure, enjoyable, and compliant gaming environment. We are here to assist with any data-related inquiries or concerns—your privacy, security, and satisfaction are our top priorities.